46 individually catalogued paper objects
Card Horizon

Customer Care / Complaints

Warranty & Complaints

If something is not right with your order, tell us. Every report is read and answered.
Warranty terms are awaiting the store owner's confirmation. Your statutory rights are not affected.
01

Warranty Information

[WARRANTY TERMS]

02

Product Complaints

You can raise a complaint about any object you have received from us using the contact details below.

03

Damaged Products

Keep all packaging and photograph the parcel and the object before reporting.

04

Defective Products

Vintage objects show age-related wear, which is described in each condition grade and note. If the object differs from its recorded condition, please let us know. See the Condition Guide.

05

Incorrect Products

If the object does not match the SKU on your order receipt, tell us and include photographs.

06

Missing Items

If an object listed on your order receipt is missing from your parcel, contact us with your order number.

07

Printing or Manufacturing Issues

Printing characteristics of vintage objects (registration, toning, period flaws) are part of their history and are described where visible. Report anything not described in the record.

08

How to Submit a Complaint

[COMPLAINT PROCESS] In the meantime, use our contact page.

09

Required Information

[REQUIRED INFORMATION] Helpful details include:

  • your order number;
  • the object's SKU;
  • a description of the issue;
  • photographs of the object and packaging.
10

Processing

[COMPLAINT PROCESSING TIMES]

11

Contact Information

Still have questions? We're here to help.

Contact Us

Questions

Before you
collect

How the archive catalogues, grades, packs and sends paper objects — and what we will never claim about them.

What kind of objects does Card Horizon sell?+

Vintage and antique paper ephemera: postcards, real photo cards, railway and hotel cards, ocean liner and travel cards, advertising cards, botanical plates, illustrated art cards, small lots and sets. Every object is catalogued individually with year range, place, category and condition.

How is condition described?+

Each object carries a condition grade written from direct inspection of the item in hand: corners, surface, creasing, postmarks and writing. Read the full grading scale on the condition guide before ordering — vintage paper is expected to show age.

Are the catalogue images the actual object?+

The current catalogue uses reference imagery while the archive is being photographed. Owner-made scans of each individual object replace these images before any item is fulfilled, and we confirm the exact object with you by email before dispatch.

How does ordering work?+

Add objects to your bag and submit an availability enquiry at checkout. Nothing is charged online. We reply with confirmation, final pricing, shipping cost and payment instructions for the objects that are still available.

Which currencies can I see prices in?+

Euro is the reference currency of the archive. At checkout you can switch the display to US dollars, pounds sterling or Polish złoty using indicative rates — the euro figure remains the binding one.

How are paper objects packed and shipped?+

Objects travel in archival sleeves between rigid boards inside a board-backed envelope or small box. Shipping is arranged per order from Europe; cost and carrier are confirmed in the reply to your enquiry, with tracking on request.

Can I return an object?+

Yes. If an object arrives damaged or does not match the condition described, contact us within 14 days of delivery and we will arrange a return and refund. Full details are in the refund policy.

Do you reserve or hold objects?+

Single objects can be held briefly while an enquiry is being settled. Because almost everything in the archive exists in one copy only, holds are short and confirmed in writing.

Do you make claims about rarity or provenance?+

Only what can be supported. Where a publisher, series or date is printed on the object we record it; where it is not, the field stays open rather than being invented. Market references are used as research, never as proof of provenance.

What data does the site store about me?+

Your bag, saved objects, currency choice and order enquiries are kept in your own browser, not on a server. Cookies are limited to what keeps the site working — see the cookie and privacy policies.