46 individually catalogued paper objects
Card Horizon

Customer Care / Returns

Returns & Refunds

If an object is not what you expected, we want to hear about it. This page sets out how returns work.
This policy is a template awaiting the store owner's final terms. Nothing here limits the statutory rights that apply to you.
01

Return Policy

Our return policy will be set out here once finalised. Until then, contact us about any return and we will explain the options available.

02

Return Eligibility

[RETURN CONDITIONS]

03

Return Period

[RETURN PERIOD]

04

How to Request a Return

Contact us with your order number, the object's SKU and the reason for the return. Please do not send items back before we have replied with return instructions.

05

Return Shipping

[RETURN SHIPPING CONDITIONS]

06

Refunds

[REFUND PROCESS]

07

Exchanges

Most objects in the catalogue are individual pieces, so a like-for-like exchange is usually not possible.

08

Damaged Products

Keep the packaging, take photographs and contact us promptly. See Warranty & Complaints.

09

Incorrect Products

If the object you received does not match the SKU on your order receipt, contact us with photographs and your order number.

10

Non-returnable Products

[NON-RETURNABLE PRODUCTS, IF APPLICABLE]

11

Complaints

Complaints are handled as described on our Warranty & Complaints page.

12

Contact Information

Still have questions? We're here to help.

Contact Us

Questions

Before you
collect

How the archive catalogues, grades, packs and sends paper objects — and what we will never claim about them.

What kind of objects does Card Horizon sell?+

Vintage and antique paper ephemera: postcards, real photo cards, railway and hotel cards, ocean liner and travel cards, advertising cards, botanical plates, illustrated art cards, small lots and sets. Every object is catalogued individually with year range, place, category and condition.

How is condition described?+

Each object carries a condition grade written from direct inspection of the item in hand: corners, surface, creasing, postmarks and writing. Read the full grading scale on the condition guide before ordering — vintage paper is expected to show age.

Are the catalogue images the actual object?+

The current catalogue uses reference imagery while the archive is being photographed. Owner-made scans of each individual object replace these images before any item is fulfilled, and we confirm the exact object with you by email before dispatch.

How does ordering work?+

Add objects to your bag and submit an availability enquiry at checkout. Nothing is charged online. We reply with confirmation, final pricing, shipping cost and payment instructions for the objects that are still available.

Which currencies can I see prices in?+

Euro is the reference currency of the archive. At checkout you can switch the display to US dollars, pounds sterling or Polish złoty using indicative rates — the euro figure remains the binding one.

How are paper objects packed and shipped?+

Objects travel in archival sleeves between rigid boards inside a board-backed envelope or small box. Shipping is arranged per order from Europe; cost and carrier are confirmed in the reply to your enquiry, with tracking on request.

Can I return an object?+

Yes. If an object arrives damaged or does not match the condition described, contact us within 14 days of delivery and we will arrange a return and refund. Full details are in the refund policy.

Do you reserve or hold objects?+

Single objects can be held briefly while an enquiry is being settled. Because almost everything in the archive exists in one copy only, holds are short and confirmed in writing.

Do you make claims about rarity or provenance?+

Only what can be supported. Where a publisher, series or date is printed on the object we record it; where it is not, the field stays open rather than being invented. Market references are used as research, never as proof of provenance.

What data does the site store about me?+

Your bag, saved objects, currency choice and order enquiries are kept in your own browser, not on a server. Cookies are limited to what keeps the site working — see the cookie and privacy policies.